Amsterdam surprised us. The city’s reputation for cobblestones and canal steps is deserved — but the accessible alternatives are excellent once you know where to look.
Getting Around
The GVB metro and newer tram lines (lines 2, 12, 19, 24) are fully step-free with dedicated wheelchair spaces. Download the AT5 accessibility map before you arrive — it marks every accessible tram stop and lift location.
The Canal Tour Revelation
Book with Blue Boat Company or Lovers Canal Cruises — both operate boats with proper hydraulic ramps and deck-level seating. A 75-minute fully narrated canal tour with our son sitting in his powerchair while the rest of us sat around him was one of the most joy-filled moments of any trip we have taken.
Museums
The Rijksmuseum is exceptional — purpose-built lifts, wide corridors, and a dedicated accessibility guide available at the information desk. The Van Gogh Museum requires booking the accessible entrance in advance via their website.
Service Dog Policy
Our family’s service dog travelled with us and was welcomed in every museum, restaurant, and transport we used. We carried translated documentation in Dutch and it was asked for exactly twice in six days.
